Consulting & Availability
How can I reach the bunnyhop team?
We look forward to hearing from you! You can reach us by phone at 05151 962480 or by email at info@bunnyhop.de. Alternatively, you can also send us a message anytime on Facebook or Instagram @bunnyhop.de
I'm stuck on hold – what now?
During peak times, things can get a bit hectic on the phone. If you can't reach anyone, simply send us an email with your request. We guarantee that we will process every message carefully and as quickly as possible.
Can I take a test drive?
Yes! You are welcome to test your desired bike in our large parking lot in Hameln. To ensure that we can guarantee a brand-new bike for every customer, extended tours through forests and meadows are unfortunately not possible.
Do you offer professional bike fitting?
Absolutely. Our ergonomics expert Dennis will adjust your bike individually to your physical parameters. This ensures a healthy riding position and maximum performance. For appointment requests, simply send an email to dennis@bunnyhop.de.
Order
What is the best way to order from bunnyhop?
The fastest way is through our online shop. Here, the items are reserved for you immediately. You can also order by phone or email, although in that case, the reservation only takes place once we have processed your request.
Is my desired product securely reserved after ordering?
As soon as you have received your order confirmation via email, the product is firmly reserved for you. Once payment has been received, we will immediately prepare your package for shipment.
Can I cancel my order?
Yes, this is possible up to 14 days before delivery. Please send us a written cancellation for this to info@bunnyhop.de. Unfortunately, we cannot accept verbal cancellations over the phone.
Shipping & Delivery
Which carrier will my bike be shipped with?
Almost all bicycles are shipped to you via our partner, the logistics company Hellmann. For this, we use our specially developed, extra-sturdy bunnyhop boxes.
How long is the delivery time and what are the shipping costs?
This depends on availability. Simply check the product page for your bike. Should anything change after you have placed your order, we will of course inform you.
You can find detailed information on delivery and shipping costs here: Shipping
Is there a preferred delivery date?
The shipping company Hellmann will contact you by email after dispatch to arrange a delivery date with you. To do this, simply select the shipping method "Hellmann Bicycle email notification" or "Hellmann e-bike email notification" at checkout.
Is my desired product securely reserved after placing the order?
As soon as you have completed your order, the product is reserved for you. Please note that we fully assemble and inspect every bicycle before shipment to ensure the highest quality. For models that we request directly from the manufacturer for you, the delivery time may be extended accordingly.
How do I assemble my bike after delivery?
Don't worry, it's quite simple! You usually just need to align the handlebars and attach the pedals. We show you how it's done step-by-step in our YouTube tutorials.
Payment, Financing & Leasing
What payment methods do you accept?
You have the choice: cash or debit card (on-site), credit card, PayPal, prepayment, AmazonPay, as well as financing and leasing.
Can I finance my bike?
Yes, we offer attractive financing options through our partner, Targobank – both online and directly in store. You can find detailed information on financing here: Financing
Does bunnyhop offer company bike leasing?
Yes, we work with almost all major partners such as JobRad, Bikeleasing.de, Lease a Bike, and many more. You save a significant amount of money through salary sacrifice! You can find detailed information about leasing here: Leasing. If you have any questions, our expert Fabian will be happy to help at leasing@bunnyhop.de.
Returns & Exchanges
What should I do if I am not satisfied with the goods?
You may withdraw from the purchase contract within 14 days. To do so, please fill out the cancellation form included with your shipment and place it in the package. The customer bears the cost of return shipping in the event of a cancellation. In the case of a justified complaint, we will of course cover the return shipping costs.
How do I return a bicycle?
Since shipping a bike is bulky, we offer a pick-up service. Our freight forwarder will collect the bike directly from your home. We charge a collection fee of €49.90 for pick-ups within Germany. Please note that the costs for international pick-ups can vary significantly. You can find precise information on this here: Returns.
Conversion & Workshop
Can I have my bike customized before it is shipped?
Sure! Contact us in advance at info@bunnyhop.de or leave us a message in the comments field of your order. We will then coordinate the parts with you.
How do I make an appointment at the workshop?
For inspections, you can easily use our online appointment booking tool. For major repairs, please schedule an appointment by phone at 05151 962480.
Do you offer service for all brands?
In our workshop, we take care of bicycles of all kinds – from inspections to software updates for e-bikes.
Warranty & Guarantee
What is the difference between a guarantee and a warranty?
The warranty is statutory (2 years for defects upon delivery). The guarantee is a voluntary service provided by the manufacturers (e.g., on the frame).
How do I file a complaint?
Please use our ticket system exclusively for this purpose. This is the fastest way for our experts to take care of your case.
Do you still have questions?
Sometimes a concern is as individual as your bike. If you haven't found what you're looking for in our FAQs or would like some very specific advice, our team is just a message away. Whether it's technical details, questions about your delivery, or advice you're looking for – we'll take the time for you. Simply use our contact form, and we will get back to you as soon as possible.
