Things not going smoothly for once? Don't worry!
If something is wrong with your product, we will take care of it – quickly, transparently, and easily via our ticket system.
To help you as quickly as possible with any issues, we use a centralized ticket system. This ensures your request goes directly to the right expert and nothing gets lost. The system will guide you step-by-step so that we have all the information we need (such as photos or serial numbers) for processing right away. You can check the current status of your claim at any time.
Defects & Shipping Damage
Warranty Claims & Guarantee
Technical issues
Always use the ticket system when dealing with a tangible defect or damage. Why? Because it allows us to upload photos and document the communication with the manufacturer in a legally secure manner. This is your fastest route to a repair or replacement.
General Questions
Request for consultation
Cancellation & Returns
Defects & Shipping Damage
For everything else, we are here for you personally: Do you want to know when your bike will be delivered or which lock is the best fit? Then please use our standard contact options.
Warranty: You receive the statutory two-year warranty on almost all items in our shop. This applies to defects that already existed at the time of delivery or that have arisen through intended use.
Guarantee: This is a voluntary additional service provided by the manufacturers. The conditions vary significantly – for example, there are often extended guarantees on the frame.
Chains, brake pads, or tires are subject to natural wear and tear. The specific terms of the respective manufacturers apply here. In case of doubt, however, we would be happy to take a look at it for you via a ticket!
Many of our brands offer detailed manuals and their own warranty programs.
You can find the information directly from the manufacturer here:
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